Delivery Information

Delivery

• For orders of all items we normally guarantee delivery within seven days of your order except where indicated. However, if it is not possible to come to a mutually agreeable delivery arrangement within this timeframe delivery may take longer. Delivery time will depend on the weight of your order. If your order is under 2kg, you may choose either 1^st Class or 2^nd Class via royal mail. If your order is over 2kg, the courier service will deliver the next working day unless requested otherwise.
• When using the courier service, the courier will attempt to deliver twice. Your order will be returned to us if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.
• For delivery to the Channel Islands or destinations outside the UK please call us on 01834 891 274 to discuss your requirements. 

Fulfilment of deliveries

• Our courier aims to deliver a parcel on the next working day after it has been dispatched. The fulfilment of this service level aim is beyond the control of Cwm Deri Estate, and, as such, Cwm Deri Estate cannot accept any liability for the courier's failure to deliver within it's stated time frame. In the event that a parcel is delayed due to damage or loss, Cwm Deri Estate may, at it's discretion, opt to send our a replacement or simply to issue a full refund for the original amount paid and not to re-send the order.
• For deliveries by Royal Mail, the fulfilment of the chosen service level of First or Second Class post is beyond the control of Cwm Deri Estate, and, as such, Cwm Deri Estate cannot accept any liability for the Royal Mail's failure to deliver within it's stated time frame. In the event that a parcel is delayed due to damage or loss, Cwm Deri Estate may, at it's discretion, opt to send out a replacement or simply to issue a full refund for the original amount paid and not to re-send the order.